Customer Experience

A Slash

Through a customer-centric approach to design and development, we bridge the gap between the actual and the intended customer experience.

  • Energy sector

    The energy sector’s increasing security needs

    The energy sector’s security needs are increasing. The sector has morphed from a for-granted commodity to a hotbed of politics and our daily lives. A-CX helps build secure and customer-friendly IT systems for the energy industry.

  • VR interaction

    Creating solutions for VR

    VR offers new ways to interact with experiences and brings about new challenges for solution creators. Success begins with keeping interactions as familiar and intuitive as possible.

  • 2022 Fireworks

    2022 Predictions by Avalon CX

    Avalon CX looks back at our 2021 predictions and makes new ones for 2022

  • Dual screen productivity

    Research: productivity on large and dual screens devices

    Research shows large and dual screens increase productivity in the PC world. The benefits are applicable in the mobile world too.

  • A person is holding a pencil and paint brush, and his hands and its surroundings are painted with mixed color of paint.

    Creativity and its benefit to business

    The importance of creativity in the workplace, and how to harness it by simply creating the right environment.

  • design thinking - empathy

    Design Thinking: Problem-solving with perspective

    Our experiences in building an insight generation tool and process around it. Trials, errors, and success.

  • Starbucks frappuccino on snow

    The Business Case of CX, Part 2

    Knowing your customers and building products they love is good business. How do you justify the investment and set your team for success?

  • Holding a small fireworks on a hand

    2021 Predictions

    Every crisis is also an opportunity. The winners of this crisis adapt to changing customer needs. This will pay back better than ever.

  • An airplane left wing in the air

    The Business Case of CX, Part 1.

    Intuitively we know that offering what our customers like is good for business. What’s the business benefit of understanding your customers, their needs, and preferences? Why should you spend time and effort to reject features when you can include them all? What’s the RoI of CX?