Approachable AI webinars
Approachable AI webinars share our experiences to make your AI journey easier. We want to demystify AI and help you get started or reach your goal faster. AI is an enabler, a great addition to many solutions but rarely an objective on its own. Delivered to you by A-CX in partnership with Tellus International.
Table of contents
Live event 12 – Your Path to Success with AI-Enhanced Products
For business and technical professionals who want to understand AI’s impact on business models and hear about real-world case studies of successful AI implementations.
Webinar 11 – RAG, How and Why to Build It?
For business and technical professionals who want to understand Retrieval Augmented Generation in practice.
Webinar 10 – 2023’s Wins & 5 Predictions for 2024
For business and technical professionals who want to understand Retrieval Augmented Generation in practice.
Live event 9 – Future of work with Generative AI
For people who want an entertaining overview of Generative AI’s current topics.
Webinar 8 – AI’s impact on business model innovation
For business professionals who use business planning frameworks to reinvent the future and want to learn how AI changes virtually everything in this space.
Live event 7 – Future of work with Generative AI
For people who want a compact overview of Generative AI’s impact on the future of Knowledge Work.
Live event 6 – Future landscapes of generative AI in business
For anyone wanting to understand Generative AI and how it changes the landscape – of business professionals personally and virtually every company.
Webinar 5 – AI and cybersecurity
For anyone who should be concerned about cybersecurity – that’s you! According to McKinsey, 53% of organizations see Generative AI as a cybersecurity risk, and 38% act on it.
Webinar 4 – AI in Europe
For anyone who plans to offer or use AI in Europe, For anyone who wants a recap of the previous three webinars and an easy entry point for their AI journey.
Webinar 3 – Cost and pricing of AI
For CFO’s, controllers, P&L responsible people, product managers, and executives who need to budget and prioritize.
Webinar 2 – Customize your AI
For CxO’s, product managers, and anyone who wants to learn how to build AI into your products or in-house IT.
Webinar 1 – Making AI approachable
For CxO’s, Product managers, and anyone who wants a not-overly-technical intro to AI.
Webinar 12
Approachable AI LIVE: Your Path to Success with AI-Enhanced Products
This is our 12th Approachable AI presentation, this time a live presentation at the North American Cloud and Collaboration Summit 2024 in Texas. These webinars aim at decision-makers who approach AI from customer, product, and business perspectives. AI is technical, but we see technology as an enabler, not the primary purpose.
The AI revolution parallels the IT and online boom of the turn of the millennium, promising to reshape every facet of business. Whether you want to optimize IT tools or drive your company’s success, AI offers substantial cost savings and fresh avenues for innovation. But the critical question remains: How do you embark on this transformative journey?
It starts with envisioning your AI objectives and goals, providing a solid foundation for your venture. Next, understanding which functions and activities within your industry can harness AI’s benefits is essential. These benefits include cost savings, revenue enhancement, quality improvement, or an elevated customer experience. Lastly, comprehending your current AI landscape, your ambitions in AI, and your capacity to steer this transformation is critical to crafting an actionable plan. Every journey begins with that first step, and embracing AI is inevitable. We will guide you through real-world customer case studies, offering inspiring examples of successful initial forays into AI.
Most importantly, many of the most challenging AI problems have already been tackled, and the technology is now mature for widespread adoption. Viewing AI products not as AI-centric but as outstanding products enhanced by AI is essential. The timeless principles of prioritizing the customer experience, crafting compelling user interfaces, and building on a secure, scalable backend remain relevant. Let us share our experiences and help you embark on a successful AI journey.
Target audience
For business and technical professionals who want to understand AI’s impact on business models and hear about real-world case studies of successful AI implementations.
Duration
50 min
Next steps
Book a workshop for your team to start your AI journey.
Webinar 11
Approachable AI webinars: RAG, How and Why to Build It?
This is our 11th Approachable AI webinar recording. These webinars aim at decision-makers who approach AI from customer, product, and business perspectives. AI is technical, but we see technology as an enabler, not the primary purpose.
In this “Approachable AI” webinar, we delve into Retrieval Augmented Generation (RAG) and its integration in building custom Large Language Models (LLMs) using company data. We address the need for custom LLMs to achieve a consistent tone in responses and to utilize data beyond the scope of current LLMs. Our focus is on the RAG method as a starting point for customizing LLMs, highlighting its cost-effectiveness and ease of implementation compared to full retraining.
We explain RAG’s process of augmenting LLM queries with relevant data from a search engine, ensuring up-to-date and specific responses. We illustrate a simple RAG architecture involving a search engine, middleware for query augmentation, and various front-end applications. Using Microsoft Azure, we demonstrate building this architecture effectively.
Finally, we explore the use of system and query prompts in RAG, emphasizing the importance of selecting appropriate prompts based on different use cases and data sources. The webinar serves as a comprehensive guide for leveraging RAG in customizing AI solutions.
Target audience
For business and technical professionals who want to understand Retrieval Augmented Generation in practice.
Duration
23 min
Next steps
Book a workshop for your team to start your AI journey.
Webinar 10
Approachable AI webinars: 2023’s Wins & 5 Predictions for 2024
It’s been a year since our first AI blog post, and this is our 10th Approachable AI presentation. These webinars aim at decision-makers who approach AI from customer, product, and business perspectives. AI is technical, but we see technology as an enabler, not the primary purpose.
We look back at 2023 and what a year it’s been for Gen AI! We pave the way for 2024 with five predictions of where AI will take us – or how AI will expand our horizons under our command.
Our 2024 Predictions webinar is an exploratory journey through five thought-provoking topics. We delve into the intricate dynamics of System 1 & 2 thinking and its implications for AI. You’ll gain insights into the ecosystem game and what it means for Microsoft Partners.
The series also highlights the pivotal moments as AI transitions to widespread adoption, crossing the chasm from Early Adopters to Early Majority. We discuss the transformative impact of AI in enhancing employee satisfaction and its potential to revolutionize the workplace.
Finally, we offer forward-looking thoughts on how marketing strategies are set to evolve, cutting through tech jargon and making technology more accessible.
Target audience
For business professionals who want to reflect on the 2023 AI highlights and wonder what’s next.
Duration
48 min
Next steps
Book a workshop for your team to start your AI journey.
Live event 9
Approachable AI LIVE: Artificial, yet Intelligent
The “Artificial, yet Intelligent” recording is our ninth in the “Making AI Approachable” series. This is a recording of our live presentation at the EACC Texas and FABG Dallas‘s event on November 29th. These webinars aim at decision-makers who approach AI from customer, product, and business perspectives. AI is technical, but we see technology as an enabler, not the primary purpose.
In this presentation:
01 Gen AI blurs content boundaries
02 Two business schools at odds – or are they?
03 The Good, the Bad and the Greedy
04 AI’s triple impact on the workforce
05 Customer Case Study – A-CX Code Analyzer
06 Customer Case Study – LL-LLM
Target audience
For people who want an entertaining overview of Generative AI’s current topics
Duration
39 min
Next steps
Book a workshop for your team to start your AI journey.
Webinar 8
Approachable AI webinars: AI’s impact on business model innovation
AI’s impact on business model innovation – webinar 8 This is our eighth webinar in the “Making AI Approachable” series. These webinars aim at decision-makers who approach AI from customer, product, and business perspectives. AI is technical, but we see technology as an enabler, not the primary purpose.
This time, Dr. Petri I. Salonen explores business model innovation. He has over a decade of experience and has run hundreds of business modeling workshops. AI will disrupt many aspects of business and touch virtually every company. It’s only natural that business models must be re-evaluated in the light of AI. Dr. Salonen introduces industry-standard business modeling frameworks and explains why organizations should use them in their business modeling efforts. He also demonstrates how virtually every aspect of business modeling is impacted by AI in one way or another.
Target audience
For business professionals who use business planning frameworks to reinvent the future and want to learn how AI changes virtually everything in this space.
Duration
55 min
Next steps
Book a workshop for your team to start your AI journey.
Live event 7
Approachable AI LIVE: Future of work with Generative AI
The “Future of Work with Generative AI” recording is our seventh in the “Making AI Approachable” series. This is a recording of our live presentation at the 3rd annual EACC Texas EU-Texas Economic Forum event in Dallas, TX, on November 7th. These webinars aim at decision-makers who approach AI from customer, product, and business perspectives. AI is technical, but we see technology as an enabler, not the primary purpose.
In this presentation:
- Generative AI’s impact on Knowledge Workers’ prospects
- Who stands to benefit from the Generative AI disruption?
- How can you drive the AI change rather than follow?
Target audience
For people who want a compact overview of Generative AI’s impact on the future of Knowledge Work.
Duration
13 min
Next steps
Book a workshop for your team to start your AI journey.
Live event 6
Approachable AI LIVE: Future landscapes of generative AI in business
The “Future landscapes of generative AI” recording is our sixth in the “Making AI Approachable” series. This is a recording of our live presentation at the FutureTech Oulu event. These webinars aim at decision-makers who approach AI from customer, product, and business perspectives. AI is technical, but we see technology as an enabler, not the primary purpose.
Generative AI will speed up the automation of business professionals’ work so that half of our work will be automated in just over 20 years. Like the online boom at the turn of the millennium, generative AI will touch virtually every company. Why? Because almost every company has sales, marketing, and customer operations. Also, nearly every company is a software company. These functions represent 75% of the generative AI’s impact. You can benefit from AI by buying readymade products or building AI into great solutions. We’ll cover the complexity and cost of modifying different levels of the AI tech stack. It’s often overlooked that technology change is easy compared to changing people. Besides technology adoption, AI will drive recruitment, retaining, downsizing, retraining, and partnering.
Read more about the event here
Target audience
For anyone wanting to understand Generative AI and how it changes the landscape – of business professionals personally and virtually every company.
Duration
28 min
Next steps
Book a workshop for your team to start your AI journey.
Webinar 5
Approachable AI webinars: AI and cybersecurity
The “AI and cybersecurity” webinar is our fifth in the “Making AI Approachable” series. These webinars aim at decision-makers who approach AI from customer, product, and business perspectives. AI is technical, but we see technology as an enabler, not the primary purpose.
This time, we have a guest speaker, Jari Salomaa, Co-Founder and CEO of Valo Security. Jari and Mikko will cover AI’s impact on the cybersecurity landscape, security threats, and mitigations. The topic is of utmost importance, as 53% of organizations see Generative AI as a cybersecurity risk, and 38% act on it (McKinsey). We’ll present examples and gain valuable insights for decision-makers approaching AI from customer, product, and business perspectives. Technology is an enabler, and this webinar will show you how.
It was exciting to join the webinar to discuss the impacts of AI on the connected enterprise, B2B software landscape, and what it means to security and privacy.
Jari Salomaa
Webinar 4
Approachable AI webinars: AI in Europe
The “AI in Europe” webinar is the fourth in the “Making AI approachable” series. These webinars aim at decision-makers who approach AI from customer, product, and business perspectives. As we see it, AI is technical, but technology is an enabler, not the primary purpose.
First, we recap the highlights of our first three webinars. We’ll cover an intro to AI, building AI solutions, and their cost. Looking at these through European lenses may look different than in the US.
Second, the emerging European Union’s AI legislation is a hot topic. EU has a long history of being the front runner in legislating, e.g., consumer privacy. EU’s actions have also paved the way for California and an increasing number of states to introduce or expand their consumer privacy laws. The EU’s AI Act has different rules for different risk levels. Classifications to a particular risk level may be a result of, e.g., the activity (AI facial recognition), product category (toys, aviation), and application area (law enforcement). The new regulations establish obligations for providers and users, including privacy and transparency.
We also cover AI interest in Europe vs. elsewhere, AI benefits, financing, and resourcing. Finally, we look at the latest Microsoft 365 Copilot features.
Target audience
For anyone who plans to offer or use AI in Europe, For anyone who wants a recap of the previous three webinars and an easy entry point for their AI journey.
Duration
47 min
Next steps
Book a workshop for your team to start your AI journey.
Webinar 3
Approachable AI webinars: Cost and pricing of AI
The “Cost and pricing of AI” webinar is third in the “Making AI approachable” series. These webinars aim at decision-makers who approach AI from customer, product, and business perspectives. As we see it, AI is technical, but technology is as an enabler, not the primary purpose.
We explore the cost elements when building an AI-enhanced solution. There’s an inherent cost unpredictability in this fast-evolving space. New AI models and tools are constantly launched, and the price changes can be dramatic. Secondly, estimating the resource needs may take much work to predict. This goes for data collection, training efforts, and computing resources.
We guide you through the critical cost elements and the ones that should carry less weight in your decision-making. We also bring up some assumptions and their impact on the overall costs.
It may be more approachable to understand the cost through examples. We explore three example projects and their associated costs. Every case is different, and similar projects can have varying cost structures.
Everything covered up to this point is relevant for in-house tools and commercial offerings you may be building. Finally, we focus on the specifics of the products you offer your customers. We touch on the principles of product pricing and packaging.
Target audience
CFO’s, controllers, P&L responsible people, product managers, executives who need to budget and prioritize.
Duration
40 min
Next steps
Prepare for the budgeting season with our AI cost/pricing workshop.
Webinar 2
Approachable AI webinars: Customize your AI
The “Customize your AI” webinar is second in the “Making AI approachable” series. These webinars aim at decision-makers who approach AI from customer, product, and business perspectives. As we see it, AI is technical, but technology is as an enabler, not the primary purpose.
Discover key AI customization concepts, and gain valuable insights for decision-makers approaching AI from customer, product, and business perspectives. Technology is an enabler, and this webinar will show you how.
To begin with, what can a chat AI model do out of the box in a pre-trained form? Further, we’ll examine how training or customizing a model or AI model optimization changes the chat content, tone, structure, etc. We’ll also explore different editing methods for chat prompts and responses. There are easy changes to get started with and deliver fast results. Some techniques result in fundamental changes. Naturally, they come with the associated complexity and cost. Business leaders need a high-level understanding of crucial AI concepts to engage in AI strategy and budgeting rounds.
To summarize, a complete list of customization methods we cover is: base model selection, fine-tuning models, prompt design and engineering, meta prompts, grounding, prompt and response filtering, copilots, and plugins.
Target audience
CxO’s, product managers, and anyone who wants to learn how to build AI into your products or in-house IT.
Duration
45 min
Next steps
Book a AI Design Sprint with your team to kick-start your AI project.
Webinar 1
Making AI approachable
“Making AI approachable” opens our webinar series. These webinars aim at decision-makers who approach AI from customer, product, and business perspectives. As we see it, AI is technical, but technology is an enabler, not the primary purpose.
First, we introduce AI’s essential elements and terminology. Are you curious about AI but need more time to learn about it? We cover the basics so you can follow the rest of the webinar and continue learning further.
Second, we look at how to build AI-enhanced products. Every great product, also AI-enhanced ones, should alleviate pains or bring gains. We discuss what AI is well-suited to help with, what makes AI implementation easy, and what challenges you should focus on.
Third, we present examples of how Microsoft brings AI to our daily lives. Microsoft has integrated AI into Office 365. As we use those products daily, they’re an intuitive and familiar example to demonstrate the power of AI.
A winning AI-enhanced solution builds on top of our areas of expertise. We offer a full suite of Research and Insights and UX and Interface design services. As a holistic Customer Experience consultancy, we also cover Frontend development, Secure Backend, and DevOps to engineer your plans into a reality today.
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